Refund policy

We offer a 30-day return policy.
This means you have 30 days after receiving your order to request a return.

To be eligible for a return, the item must be in the same condition you received it: unused, with all tags attached, and in its original packaging. You'll also need proof of purchase.

To start a return, contact us at support@amberyne.com. Please note that returns must be sent to the address provided by our customer service team once your return request has been approved.

Once your return is approved, we'll send you a shipping label and instructions on how and where to send the package. Returns sent without prior approval will not be accepted.

You can always reach us with questions about returns at support@amberyne.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is damaged, defective, or if you received the wrong product, so we can evaluate the issue and make it right.

Exceptions / items that cannot be returned
Certain items cannot be returned, such as perishable goods (like food, flowers, or plants), custom-made products (like personalized items), and hygiene products (like cosmetics). We also don't accept returns for hazardous materials, flammable liquids, or gases.
Please contact us if you're unsure whether your item is eligible for return.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to get the item you want is to return the original item, and once that return is approved, place a new order for the item you'd like.

14-day right of withdrawal (EU)
Regardless of the above, if your order is delivered within the EU, you have the right to cancel or return your order within 14 days without giving a reason. As noted above, the item must be in the same condition you received it: unused, with all tags attached, and in its original packaging. Proof of purchase is also required.

Refunds
Once we've received and inspected your return, we'll let you know if the refund was approved. If approved, you'll be automatically refunded via your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return and you still haven't received your refund, contact us at support@amberyne.com.